JPD
JPD Shogun Medium Koi Food
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Product Description:
SHOGUN has superior digestibility in low temperatures and can be used all season.
SHOGUN is specially formulated, using high quality ingredients, for the maintenance of healthy Koi.
SHOGUN is manufactured to maintain its shape and not to cloud the water.
SHOGUN'S formula contains high quality fish meals, which Koi find very palatable.
Product information
Return Policy:
Dry Goods
We have a 14-day return policy on dry goods, which means you have 14 days after receiving your item to request a return. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If returned via online order please provide us with the order number.
To start a return, you must contact us via telephone or email via sales@js-koi.co.uk. The customer is responsible for any shipping charges incurred during the returns process. Please note that returns will need to be sent to the following address: 7 Fleam Road, Nottingham, NG11 8PJ.
Returns progress can be viewed via the Orders section of My Account.
Exceptions / non-returnable items:
Live Fish
After leaving our premises, JS KOI Limited accept no responsibility for Koi purchased and cannot be returned due to our strict bio security measures.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, providing as much information as possible using photographic and/or video evidence where applicable, so that we can evaluate the issue as quickly as possible and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@js-koi.co.uk.
Unfortunately, we cannot accept returns on sale items or gift cards.
Shipping Policy:
Deliveries for both Koi and Dry Goods are currently available for UK Mainland only.
Collection of Koi can be made via appointment.
Koi Deliveries:
Koi will be shipped using APC overnight shipping service. Express delivery costs a minimum of £29.95 per box, subject to size and Koi quantity. The delivery service provided is a pre afternoon 'Next Working Day' delivery on koi only.
Once an order is placed, JS KOI will notify you of available delivery dates. Our dispatch days are Tuesday-Thursday and delivery days Wednesday-Friday. Confirmation may be required due to signature upon delivery. If an order is placed on Wednesday, this will be added to the deliveries for the next day or following week if requested. If you have opted for delivery, we will contact you via email to confirm delivery availability prior to shipping your order. Koi will only be actioned for delivery if confirmation is provided to us by phone or email that a recipient will be at the specified delivery address on the agreed date of delivery to sign for the Koi in person. Please ensure that you provide a valid email address and contact number for deliveries.
All Koi purchased with us between 15/11/2024 and 28/02/2025 can be wintered within our facilities at no extra cost until 31/03/2025. After this date, there is a holding fee of £15 per week on Koi purchased between the specified dates. Customers will be contacted in due course to arrange collection or delivery.
Please check with your local APC courier to ensure Live Fish can be delivered to the specified address prior to purchase.
Unfortunately, due to strict regulations on next-day deliveries for livestock, we only deliver to mainland UK. However, we are unable to ship to certain remote areas where overnight couriers cannot guarantee next-day delivery. As a result, we cannot deliver to the following postcodes:
Unfortunately, due to strict regulations on next-day deliveries for livestock, we only deliver to mainland UK. However, we are unable to ship to certain remote areas where overnight couriers cannot guarantee next-day delivery. As a result, we cannot deliver to the following postcodes:
Restricted Postcodes:
AB30-45, TD1-6, TD10+, AB51-56, ZE (All), DD8-10, IV2, IV4+, DG1-16, KA26-28, EH43-45, KW (All, )FK8, FK17-21, KY9-10GY, PA20+, HS (All), IM (All), PH3+
We apologize for any inconvenience this may cause. If you have any questions or need further assistance, please let us know.
F.A.Q.
What payment methods can I use?
We offer several different payment methods including major providers like Mastercard, Visa, PayPal, Shop Pay, American Express, Klarna, Apple Pay and Google Pay.
Please note that your billing address must match the address on your credit card statement.
What shipping methods does JS KOI offer?
JS KOI delivers exclusively to the UK Mainland. Koi are shipped via overnight service, while dry goods arrive within 1-3 business days using express delivery.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
How To Return My Items?
Please refer to our Refund and Return Policy.