Shipping policy

Deliveries for both Koi and Dry Goods are currently available for UK Mainland only.

Collection of Koi can be made via appointment.

Koi will be shipped using APC overnight or DX shipping service. Express delivery costs a standard charge of £29.95 per order. The delivery service provided is a pre afternoon (12-1pm) 'Next Working Day' delivery on koi only.

Once an order is placed, JS KOI will notify you of available delivery dates. Our dispatch days are Tuesday-Thursday and delivery days Wednesday-Friday. Confirmation may be required due to signature upon delivery. If an order is placed on Wednesday, it will automatically be scheduled for delivery on the days above of the following week, unless you have confirmed with JS KOI that you wish to receive the koi that same week (Thursday or Friday). If you have opted for delivery, we will contact you via email to confirm delivery availability prior to shipping your order. Koi will only be actioned for delivery if confirmation is provided to us by phone or email that a recipient will be at the specified delivery address on the agreed date of delivery to sign for the Koi in person. Please ensure that you provide a valid email address and contact number for deliveries.

All Koi purchased with us between 15/11/2025 and 31/03/2026 can be wintered within our facilities at no extra cost until 31/03/2025. After this date, there is a holding fee of £15 per week on Koi purchased between the specified dates.

We work hard to ensure your order reaches you as quickly as possible. Orders placed before 12 noon, Monday to Friday, are usually dispatched the same day. Most deliveries arrive within 1–2 working days, providing a fast and reliable service at a great price.

All parcels are securely packed and fully trackable through DPD or APC, so you can follow your order every step of the way.

Standard UK delivery charge: £5.95